Real-time Chat Support
Real-time chat support in 4 different languages (English, Chinese, Bahasa Indonesia, and Vietnamese). Stakeholders will have their own ideas for a chat: Support might want to improve the customer experience, while Sales might want to see an increase in conversions. Consider who the stakeholders are when developing your chat goals so the benefits extend from your team to the whole company, and on to your customers.
Improve customer satisfaction (CSAT)
Chat provides the personal attention, convenience, and speed that customers love. It aligns with the growing consumer preference for messaging and gives customers immediate answers without forcing them to jump through hoops.
Improving response rates
Seconds matter when it comes to customer support and chat allows for quick, real-time answers. Faster response and resolution times mean higher agent productivity, reduced costs, and, as mentioned above, higher CSAT.
Reducing Support Cost
Chat is one of the most efficient support channels because agents can handle multiple conversations at once, something that’s not possible via phone. This increased efficiency and agent productivity mean a lower cost per contact for your organization.
Our live chat gives you an edge of your competition
Many of retail businesses are not offering chat. if you want to gain an edge on the competition, live chat is a key feature that website must have in order to be competitive and to hopefully rise to the top. In fact, live chat provides a simple way to connect with customers who spend a good deal of their money online.
Live chat can obviously increase your business potential, but only if its executed correctly. Here are some important tips to ensure you make the most out of live chat software:
We train our team well! our live chat representatives extremely knowledgeable about our websites navigations.
We are not robotics The whole point of having live chat available is to provide warm, human help to a customer experience. Having robotic greetings or responses can kill the effectiveness of livechat.
Boosted social accounts When our live chat representatives receive positive feedback from online visitors and customers, consider instruction your representatives to nicely remind our visitors to like our Facebook page etc and leave comment.
We give our client helpful chat features we give them the satisfaction to provide excellent support.